Meet the Team

Advanced Clinical Practitioners (ACP)

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Nurses

Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, and blood pressure checks. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears.

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Clinical Pharmacists

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Healthcare Assistants

Healthcare Assistants (HCAs) are involved in direct patient care or investigations. They do not have a medical or any nursing qualification and therefore work under the instruction doctor and nurse led protocols.

The role of the healthcare assistant is an innovation in the National Health Service and there are an increasing number of such staff in many areas of healthcare including general practice. Their role is being developed to address an increasing shift of work to general practice and their duties include performing investigations requested by clinicians (usually the doctor or nurse) such as phlebotomy (blood taking), blood pressure, weight and height monitoring, urinalysis, pill checks, spirometry and ECG (testing only – not interpretation), Glucose Tolerance Testing and INR (Warfarin) finger-prick testing.

Practice Team

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

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Administration

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Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with patient records.

Community Midwives

Midwife

The ante-natal clinic is held from 09:00 every Friday morning in the Haydock Clinic. Our midwife runs the clinic and works closely with the doctors to provide quality antenatal and postnatal care.

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Community Nurses

District Nurses

We are proud of our strong team of district nurses who work with us in the community. They have excellent communication links with the GPs enabling them to deliver a professional, efficient and effective service. They provide a high standard of nursing care for those patients needing various high level clinical treatment within their own environments.

The St Helens team can be contacted as follows:

• 08:30 – 16:30 Tel: 01744 884036 or 01744 733501
• 16:30 – 08:30 Tel: 0151 290 2030
• Bank holidays Tel: 01744 22002

The Wigan team can be contacted as follows:

• 10:30 – 11:00 & 15:30 – 16:00 Tel: 01942 775234 (only applicable to patients living in the Wigan area)

Alternatively ask the GP receptionist.

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Health Visitors

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

The health visitor attached to the practice is available to give advice and can be contacted on 01744 733501.